Our Services

Customer Service Africa is your one-stop shop for all of your customer service needs. With a focus on providing exceptional service to businesses and individuals across the African continent. Our goal is to provide quick and accurate solutions that meet the unique needs of our African clients to keep their customers for mutual benefit and growth.

  • Quarterly Bootcamp
  • Recruitment
  • Training & Coaching
  • Mystery Shopping
  • Brand Promotion

Quarterly Bootcamps

Our customer service Bootcamp is in two sessions; A 3-day Bootcamp specifically designed for hospitality professionals and new entrants. This is a hands-on step by step training session on hotel service delivery.

 

Recruitment

As a hospitality and customer service recruitment company, our primary focus is partnering with your organization to promote customer service and to help you find and recruit the right people with the right attitude for the organization to achieve your performance target, especially in the area of customer service delivery and productivity

 

Training & Coaching

We believe in helping train and retrain your employees to exhibit the finest performance in their current roles and to develop them for future positions. Our sessions provide the requisite knowledge and skills for all hotel staff and Customer service representatives to improve their customer service skills and professionalism to enhance work performance and maximize client patronage.

We have group sessions and one-on-one sessions for teams and individuals.

 

Mystery Shopping

This is where we are paid to visit hotels and organizations as an undercover customer to collect data on service delivery, and our experiences with their team. We also conducted a survey to evaluate the entire customer service delivery of an organization and present a proposal for training and recommendations to upscale.

 

BRAND AMBASSADOR & PROMOTIONS

We partner with organizations that need a brand ambassador to promote their brand as a customer focused group or organization, a new product or service, or both.
We also partner organizations that want an ambassador to raise sponsorship for their events.