CSA Events
Where Africa's Service Leaders Come Together
Summits, masterclasses, and community events that spark the conversations shaping customer service across the continent.
Beyond Technology:
Why Culture and Attitude Decide AI ROI and Customer Experience
The International Customer Service Summit (ICUSS) returns for its landmark 5th edition. This year's theme confronts the most urgent tension in African business: as organisations race to deploy AI and customer experience technology, are their people and cultures actually ready?
One day. Hundreds of Africa's most progressive service and customer experience leaders. The conversations that do not happen anywhere else.
Time until ICUSS 2026
ICUSS 2026
Attendance Options
Choose the experience that fits your goals. All tickets include the full one-day summit programme.
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Delegate Ticket
Full access: all sessions, networking, and lunch
Contact for Pricing
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Sponsorship Packages
Brand exposure across Africa's CX community
Enquire
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ICUSS sponsorship connects your brand to 200+ of Africa's most influential service, CX, and operations leaders. Packages available from exhibiting to exclusive title sponsorship. Contact us or visit the official ICUSS website.
Sponsorship on icuss.org ↗
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Speaker Application
Share your expertise with Africa's CX community
Open Call
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Do you have a perspective on how culture, leadership, technology, or human capital is reshaping customer service in Africa? We're looking for bold thinkers and practitioners with real-world insight to shape ICUSS 2026.
Apply on icuss.org ↗From Past Editions
What Delegates Say
Every other conference tells you what AI can do. ICUSS is the one room in Africa asking whether your people and culture are actually ready to use it.
Year after year, ICUSS delivers the most practically relevant conversations I have about running service operations in an African context.
The networking and actionable insights from the summit shifted how we structure our customer service delivery. Truly indispensable.
Don't Wait Until October — Seats Are Limited
ICUSS 2026 is a curated, high-value summit. Attendance is selective. Reserve yours now — 2 October 2026, Accra.